Privacy Policy

1 Information We Collect

We collect personal information only when necessary to provide and improve our services. The types of information we may collect include:

• Account Information: Your first name, last name, and email address — provided during registration.
• Payment Information: Card details submitted during subscription setup. This data is processed through encrypted payment gateways and is not stored in plain text on our systems.
• Usage Data: Information about how you interact with the platform, including pages visited, content viewed, and session duration.
• Device Information: Browser type, operating system, screen resolution, and device identifiers — used to optimize the viewing experience.
• Location Data: Your approximate geographic location (at the country/province level) based on your IP address, used for content availability and recommendations.

2 How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and process your subscription.
• To deliver personalized content recommendations based on your viewing habits.
• To provide customer support and respond to your inquiries.
• To monitor and improve platform performance, security, and reliability.
• To comply with applicable laws and regulations, including PIPEDA.
• To send you relevant communications, such as subscription confirmations and updates (you may opt out at any time).

We do not use your information for targeted advertising or sell it to third-party advertisers.

3 Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party providers (e.g., payment processors, hosting services) who assist us in operating the platform. These partners are contractually bound to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4 Data Retention

We retain your personal information for as long as your account remains active, or as long as necessary to provide services and comply with legal obligations. Specifically:

• Account and subscription data is retained for the duration of your subscription plus 7 years for tax and legal compliance.
• Usage and analytics data is anonymized after 90 days and retained in aggregate form indefinitely.
• Payment records are retained in accordance with Canadian financial regulations.

Upon account deletion, your personal data will be removed from our active systems within 30 days. Some data may be retained in encrypted backups for up to 90 days before permanent deletion.

5 Cookies & Tracking Technologies

Sprillyous uses cookies and similar technologies to enhance your experience. Here's what we use and why:

• Essential Cookies: Required for the platform to function — login state, session management, and security. These cannot be disabled.
• Preference Cookies: Remember your settings such as language and theme preferences.
• Analytics Cookies: Help us understand how visitors interact with the platform so we can improve it. Data collected is anonymized.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect certain platform features. For more details, see our Cookie Policy section within this document.

6 Security Measures

We take the security of your data seriously and implement industry-standard measures, including:

• TLS (Transport Layer Security) encryption for all data in transit.
• Encrypted storage for sensitive data such as payment information and passwords.
• Regular security audits and vulnerability assessments.
• Access controls — only authorized personnel can access user data, and only when necessary.

While we strive to protect your information, no system is 100% secure. If you become aware of any security concerns related to your account, please contact us immediately at admin@sprillyous.com.

7 Your Rights Under PIPEDA

Under Canada's PIPEDA, you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccuracies in your personal information.
• Withdrawal of Consent: You may withdraw consent for the collection of non-essential data at any time, subject to any legal restrictions.
• Deletion: You may request the deletion of your account and associated personal data.

To exercise any of these rights, please contact us at admin@sprillyous.com. We will respond within 30 days.

8 Children's Privacy

Sprillyous is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the platform after any changes constitutes acceptance of the updated policy.

10 Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch:

Sprillyous
1501 Av. McGill College
Montréal, QC H3A 1Z4, Canada
Email: admin@sprillyous.com